Conditions of sale - Return and refund policy


Delivery information

Purchases made on our online store can only be shipped to Quebec addresses. Delivery charges are applicable.

Valid price and possible delivery only for the province of Quebec.


Manufacturer's warranty

MD Informatique is a reseller of products manufactured by other companies.

You can benefit from the warranty offered by the original manufacturer, if such a warrantee exists.

Please contact the manufacturer of your product to claim this warranty.


Availability and descriptions

The products displayed on the online store may not be available at all times and the products and prices may be subject to change and that the products may be substituted or discontinued at any time.

Although we strive to provide the most exact description possible of the items available on our online store, we do not guarantee the accuracy, completeness, reliability or topicality of these descriptions.


Damaged shipping box

If the shipping box is damaged, please refuse delivery from the carrier. If you accept delivery and an item has been damaged, MD Informatique cannot refund or exchange the product.


DOA (Dead on Arrival) product

If the product does not work on arrival, please contact us within 15 days so that we can make a diagnosis and exchange the product. All at our expense.


Final sales

Any in-ear item

Any item on sale

Software, RAM, laser cartridge or any other consumable product

Any special order

Incompatibility between parts or minimum configuration not encountered


Return and refund

Our return policy is 15 days.

The product must not have been used, it must be packed in its original packaging.
The packaging and the security seal must be intact and in perfect condition.


To return your products, you must go to the store or send it by post to:
112 - 547 rue Leclerc, Repentigny (Quebec) J6A 8B4


You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. The returned product must be packed in such a way that it is not damaged during transport.

If you are shipping an item valued at more than $ 50, we recommend using a delivery service that allows you to track the shipment and purchase delivery insurance.

MD Informatique is not responsible for damaged or lost packages.



Once we have received and inspected the returned item, we will email you to acknowledge receipt. We will also notify you of our decision to approve or reject your refund request.

All returns are subject to acceptance by MD Informatique. A minimum 25% restocking fee is applicable, on the price before taxes.

The delivery costs are not refundable.